wyn88 Privacy Policy

1 Data Controller

The data controller responsible for the personal data of wyn88 players is the operator of the wyn88 platform accessible at wyn88.win ("wyn88", "we", "us", "our"). As data controller, wyn88 determines the purposes and means by which personal data is processed in connection with the provision of our online casino, sportsbook, and associated services to players in Malaysia and other permitted jurisdictions.

References in this Privacy Policy to "personal data" mean any information relating to an identified or identifiable individual — that is, information that can be used directly or in combination with other data to identify a specific person. References to "processing" mean any operation performed on personal data, including collection, storage, use, disclosure, and deletion.

2 Personal Data We Collect

2.1 Registration Data

When you create a wyn88 account, we collect the information you provide during registration, which includes your full legal name, date of birth, email address, mobile phone number, residential address, and preferred currency (Malaysian Ringgit / MYR). This information is required to create and maintain your account and to verify your identity and age eligibility.

2.2 Identity Verification (KYC) Data

In compliance with applicable anti-money laundering (AML) regulations and responsible gaming standards, wyn88 may request copies of identity documents including your MyKad (Malaysian Identity Card) or passport, proof of residential address (such as a utility bill or bank statement), and proof of payment method ownership. These documents are processed solely for the purpose of KYC verification and fraud prevention.

2.3 Financial Data

wyn88 collects records of your deposits, withdrawals, and gaming transactions. Payment method details — such as your e-wallet identifier, bank account reference, or FPX transaction reference — are collected to process financial transactions. wyn88 does not store full credit card or debit card numbers. All financial data is processed in accordance with applicable payment industry security standards.

2.4 Gaming Activity Data

wyn88 records all gaming activity associated with your account, including games played, bets placed, amounts wagered, outcomes, bonus usage, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance purposes.

2.5 Technical & Device Data

When you access the wyn88 platform, we automatically collect technical data including your IP address, browser type and version, device type and operating system, referring URL, pages visited, time and duration of visits, and session identifiers. This data is used for platform security, fraud detection, and service optimisation.

2.6 Communications Data

If you contact wyn88 customer support via live chat or email, we retain records of those communications including the content of messages exchanged, timestamps, and any supporting documentation provided. These records are maintained for quality assurance, dispute resolution, and regulatory compliance purposes.

3 How We Collect Your Data

wyn88 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make deposits or withdrawals, contact support, or update your account information.
• Automatically — through cookies, web beacons, session logs, and other tracking technologies when you access and use the wyn88 platform.
• From third parties — where permitted by law, wyn88 may receive identity verification data from third-party KYC and AML service providers, fraud detection agencies, and payment processors to supplement or verify information you have provided.

4 Purpose and Legal Basis for Processing

wyn88 processes your personal data for the following purposes and on the following legal bases:

• Contract performance: Processing your registration data, financial transactions, and gaming activity is necessary to provide you with the wyn88 service under our Terms & Conditions.
• Legal obligation: Identity verification, AML checks, transaction monitoring, and record retention are required by applicable regulatory and licensing obligations.
• Legitimate interests: Fraud detection, platform security monitoring, responsible gaming intervention, and service improvement are carried out on the basis of wyn88's legitimate interests in operating a secure, compliant, and high-quality gaming platform.
• Consent: Where wyn88 sends you promotional communications about bonuses and offers, we do so on the basis of your consent, which you may withdraw at any time via your account settings or by contacting support.

5 Data Sharing and Disclosure

wyn88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients in the following circumstances:

• Game providers and platform operators: Game studios and technology providers integrated into the wyn88 platform receive the minimum data necessary to deliver game functionality and verify bet outcomes.
• Payment processors: Financial institutions, e-wallet operators (including Touch 'n Go eWallet, Boost, GrabPay), and FPX gateway providers receive payment transaction data required to process deposits and withdrawals.
• KYC and AML service providers: Third-party identity verification and fraud detection agencies receive identity document data solely for the purpose of verification and compliance checks.
• Regulatory and law enforcement authorities: wyn88 will disclose personal data to relevant regulators, licensing authorities, or law enforcement agencies where required to do so by applicable law or valid legal process.
• Corporate group entities: Where wyn88 operates as part of a corporate group, data may be shared with group entities for consolidated compliance and risk management purposes, subject to equivalent data protection standards.

All third parties with whom wyn88 shares personal data are required to process that data in accordance with applicable data protection standards and solely for the permitted purpose. wyn88 does not permit third-party recipients to use player data for their own unrelated purposes.

6 Cookies and Tracking Technologies

The wyn88 platform uses cookies and similar tracking technologies to operate core platform functions, maintain your session state after login, remember your preferences, detect fraudulent activity, and analyse aggregate usage patterns. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the wyn88 platform to function. These cannot be disabled without preventing core features such as account login, session management, and security from working.
• Functional cookies: Remember your preferences and settings such as language and display options to personalise your wyn88 experience.
• Analytics cookies: Collect aggregate, anonymised data about how players use the wyn88 platform to help us improve performance and user experience.
• Security cookies: Used for fraud detection, bot prevention, and protection of the wyn88 platform and player accounts against unauthorised access.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair the functionality of the wyn88 platform, including account login.

7 Data Retention

wyn88 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying applicable legal, regulatory, and accounting requirements. Specifically:

• Account registration and KYC data is retained for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Financial transaction records are retained for a minimum of five (5) years following the date of each transaction.
• Gaming activity logs are retained for a minimum of three (3) years and are used for dispute resolution and regulatory audit purposes.
• Communications data (support interactions) is retained for a minimum of two (2) years.
• Technical and device data collected via cookies and session logs is retained for up to twelve (12) months unless a longer period is required for security or legal purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with wyn88's data deletion procedures.

8 Data Security

wyn88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• HTTPS encryption across all pages and API communications on the wyn88 platform, protecting data in transit between your device and our servers.
• Encryption of sensitive data fields at rest, including identity document data and financial records.
• Access controls restricting internal access to personal data to authorised personnel on a need-to-know basis.
• Regular security assessments and penetration testing of the wyn88 platform infrastructure.
• Incident response procedures to detect, contain, and notify affected parties of any data security incidents in accordance with applicable regulatory requirements.

9 Your Data Rights

Subject to applicable law, you have the following rights with respect to your personal data held by wyn88:

• Right of access: You may request confirmation of whether wyn88 holds personal data about you and a copy of that data.
• Right to rectification: You may request correction of inaccurate or incomplete personal data held in your wyn88 account. Basic details such as your email address and contact number can be updated directly in your account settings.
• Right to erasure: Subject to applicable legal retention obligations, you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent.
• Right to restriction of processing: You may request that wyn88 restrict the processing of your personal data in certain circumstances, such as while a rectification request is being resolved.
• Right to data portability: Where processing is carried out by automated means on the basis of contract performance or consent, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where wyn88 processes your data on the basis of your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the wyn88 support team via live chat or email at [email protected]. wyn88 will respond to all data rights requests within thirty (30) days of receipt.

10 International Data Transfers

wyn88 operates infrastructure and engages service providers that may be located outside of Malaysia. Where personal data is transferred to recipients in other countries, wyn88 ensures that appropriate safeguards are in place to protect that data to a standard equivalent to that required under applicable Malaysian data protection law. Such safeguards may include contractual data protection clauses with third-party processors and compliance with applicable cross-border data transfer frameworks.

11 Minors

The wyn88 platform is strictly for adults aged 21 years and above. wyn88 does not knowingly collect personal data from individuals under the age of 21. If wyn88 becomes aware that personal data has been collected from a minor, that data will be deleted and the associated account closed immediately. If you believe that a minor has provided personal data to wyn88, please contact our support team immediately so that appropriate action can be taken.

12 Changes to This Privacy Policy

wyn88 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, wyn88 will notify registered players via email or an in-platform notification prior to the changes taking effect. The date of the most recent update is displayed at the top of this page. Continued use of the wyn88 platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. We encourage you to review this page periodically.

13 Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by wyn88, please contact our support team through the following channels. Emails referencing data protection enquiries will be escalated to the appropriate team:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the wyn88 platform

wyn88 is committed to resolving all data protection enquiries promptly. Formal data rights requests will receive a substantive response within thirty (30) calendar days.